RETURNS

ONLINE PURCHASES

Items must be returned within 14 days of delivery for a refund.

Return shipping is at the purchasers expense.

Orders that are eligible for Return that received FREE shipping will be refunded minus the shipping costs from original purchase.

Returns will be refunded for the amount of the product only. Shipping costs and return shipping are at the purchasers expense. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Items must be in their original packaging with all of the original tags and branding attached.

All returned items must be properly packaged so that no harm is caused to the product during shipping. Snowboards should be shipped in snowboard specific boxes

Items Discounted 20% or more are final sale

Bathing suits and Underwear are Final Sale

Return shipping address:

Alternative Groove Boardshop

#201 6750 Island Hwy N

Nanaimo, BC V9V 1S3

IN STORE

Returned within 14 days of Purchase for a full refund.

Exchange or Store credit within 30 days of purchase

To be eligible for a return, your item must be new and unused. Items must be in their original packaging with all of the original tags and branding attached.

Items Discounted 20% or more are final sale

Bathing suits and Underwear are Final Sale